Refund policy
No Refunds
We do not offer refunds for any products or services purchased through our website, except where required by law.
Exceptions: Defective or Damaged Products
In the event that you receive a defective or damaged product, please contact our customer support team within 14 days of receiving the item. We will work with you to address the issue by offering a replacement or store credit.
Exchange Policy
At Wave Strong, we understand that sometimes, the product you purchased may not meet your exact needs or expectations. We want to ensure your satisfaction with your shopping experience, which is why we offer a flexible exchange policy. Please review the following guidelines for exchanges.
Product Condition: To be eligible for an exchange, the item must be unused, in its original condition, and in the original packaging. We reserve the right to refuse exchanges for items that show signs of wear or damage.
Timely Request: You must initiate the exchange process within 14 days of receiving the product.
Exchange Process
Contact Us: If you wish to exchange a product, please contact our customer support team at orders@wavestrong.org. Provide your order details and the reason for the exchange request.
Confirmation: Our customer support team will guide you through the exchange process, including providing instructions for sending the item back to us.
Return Shipping: You will be responsible for the cost of return shipping, unless the exchange is due to a defective or damaged product, in which case we will provide a prepaid shipping label.
Product Inspection: Once we receive the returned item, we will inspect it to ensure it meets our exchange eligibility criteria.
Exchange Options: After inspection, we will contact you to discuss available exchange options, which may include receiving a replacement product or store credit.
Additional Information
Exchange availability may vary depending on product availability.
Thank you for choosing Wave Strong for your shopping needs. We are committed to making your exchange experience as smooth and satisfying as possible. If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team. Your satisfaction is our priority.